We make all job responsibilities clear for employees and volunteers with effective guidance and coaching. We create safe spaces for hard conversations, and we participate in healthy conflict resolution. We consistently learn and communicate best practices for continuous professional development.

We value diversity of opinions. We engage in positive and constructive interactions with colleagues and volunteers. We communicate with each other in advance in order to be prepared and meet expectations.

We are invested in CASA and our professional responsibilities. We take responsibility for communicating our needs and take the initiative to offer support when needed. We challenge our personal assumptions through active listening and fact-finding.

We provide all employees and volunteers with the training, tools, and information to succeed. We assess and report data efficiently and accurately. We purposefully evaluate advocate recruitment, training, performance, and retention in order to enhance the quality of our advocacy efforts.

We build community in a deliberate manner. We are flexible and mission-minded in collaborating with colleagues and coaching advocates. We maintain clear and open communication between program, administration, and volunteer recruitment departments.